O.L.M.M. Tech Team

FAQ

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Battery Help

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What are the best tips on charging and power management of      the iPads?

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• Apple iPads should always be charged using an official iPad compatible chargers of 2.1 amps or greater. (iPhone chargers have a lower power rating)

• When an iPad gets below 10% of power, immediately place it on a charger.

• Do NOT let your devices run completely out of power. Extended periods of a drained battery WILL damage the battery and the iPad.

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1. My iPad is not turning on:

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1.a. If your iPad won't charge (The following info is from the Apple Website, source: https://support.apple.com/en-us/HT201569)

 

If your battery won't charge or charges slowly, or if you see an alert message, learn what to do.

 

Plug into power

 

To charge your device, follow these steps:

1. Connect your device to the USB cable that comes with it. For a third-party accessory, check that it's Apple certified.

2. Plug into one of these three power sources:

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Wall power outlet

Plug your USB charging cable into a USB power adapter, then plug the adapter into the wall (iPad compatible chargers of 2.1 amps or greater)

Computer

Plug your charging cable into a USB 2.0 or 3.0 port on a computer that's on and not in sleep mode. Don’t use the USB ports on your keyboard.

Power accessory

Plug your cable into a powered USB hub, docking station, or other Apple-certified accessory.

3. Make sure to let it charge over night or at least 8-10 hours, it may turn on by itself.

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As your device charges, you'll see a lightning bolt beside the battery icon in the status bar, or a large battery icon on your Lock screen.​

 

1.b. If your device charges slowly or won’t charge

Follow these steps and try again after each:

• Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs.*Don't use damaged accessories.

• Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet. 

• Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service. Contact Ms. Legaspi.

  • After removing debris (anything caught in the port in the iPad where you plug in the cable). Let your device charge for a half hour (if your device is unresponsive afterward try the directions below:

• Force restart your device: 

  • iPad with Home button: Press and hold both the Side (or Top) button and the Home button until you see the Apple logo.

  • Let your device charge for another half hour.

• If your device still won’t power on, email Mrs. Caballero for further instructions (make sure you explain what you have tried or if there are any messages/alerts on the iPad.)

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If it doesn't turn on still then:

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2. Reset the iPad if the Battery is Draining Fast

(Resource: https://buybackboss.com/ipad-battery-draining-fast/)

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The next thing you can try is a troubleshooting standby: restarting the device. Here are the steps you must follow.

1. Press and hold down the Home button at the same time as the On/Off button.

2. Keep holding them down, and the screen will turn off after about 15 seconds.

3. The Apple logo will come up on the screen. At that point, you can let go.

4. If your device still won’t power on, email Mrs. Caballero for further instructions (make sure you explain what you have tried or if there are any messages/alerts on the iPad.)

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***If it turns on but doesn't hold battery very long then RESET the device :

(no media or data will be deleted from the device, this will only take a minute).

 

1. Go to settings/

2. Then general/

3. Then reset/

4. Then click reset all settings.

 

(no media or data will be deleted from the device, this will only take a minute).

 

3. When device is on make sure it is up to date on software:

 

Make sure iPad is up to date on the latest software update: 

1. Make sure it is connected to the ipad charger NOT an iphone charger (iPad compatible chargers of 2.1 amps or greater.)

2. Go to Settings

3. Then General

4. Then Software Update, Click Download and Install

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MORE TIPS:

4. Battery Draining on iPad? Here are some tips to save battery life:

 

1. Turn down the screen brightness.

2. Turn off Push mail and use Fetch instead. 

   1. From a Home screen on your iPad, select: Settings > Passwords & Accounts.

   2. Tap Fetch New Data.

   3. Tap the Push switch to turn on  or off .

   4.  ***Push requires more power and may have an effect on battery life.  

3. Use the headphones instead of the speaker if you are listening to music.

4. Set the Auto-Lock to 1 minute.

   1.  iPad Settings > Display & Brightness > Auto-Lock. Set Auto-Lock to  "1 minute" 

STILL HAVING ISSUES?

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**If you are still having battery issues AND you completed all the steps above, follow the steps below:

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5. Check Your Usage Stats

There is a feature with the iPad that is referred to as Battery Usage, or sometimes Battery Shaming. In essence, it shows which services and apps are causing the most significant power drain on your device.

1. To launch it, go to Settings from your Home screen.

2. Tap Battery, and then wait a few seconds for Battery Usage to populate.

3. Tap the Show Detailed Usage button. This will provide you with a detailed breakdown of background and foreground power usage.

4. If you tap on Last 7 Days, you’ll be able to see exactly what it is that’s draining your device the fastest.

5. For example you have Zoom or some other app on your iPad. Power usage shows you that it’s taking up 5% of your power in the foreground, but 42% in the background. If you see something like that, it’s showing you what is draining your battery, and it also means that something has gone wrong with that app.

    

   1. What you’ll need to do is double-press your Home button. That will bring the fast app switcher up on the screen. Swipe to the troublesome app, and force it to quit by touching the app card and flicking it off of the display.

6. If the same app keeps causing power-drain problems for you, you could reinstall the problem app:

• • Make sure the iPad is connected to Wi-Fi. (Any app over 100 MB must be downloaded over Wi-Fi).

    • Click and hold down problematic App.

    • A small "x" will appear on the top right corner of the App.

    • Click on the small "x" (this will delete the app).

    • Open Catalog (on iPad's home screen, or search "Catalog" on the iPad).

      •  Look for the application you just deleted.

      •  Select Install.

 

APP ISSUES

 

1. I am not seeing an assigned App on my iPad?

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• Make sure the iPad is connected to Wi-Fi. (Any app over 100 MB must be downloaded over Wi-Fi.

• On the selected iPad, open Catalog (on iPad's home screen, or search "Catalog" on the iPad).

  •  Look for the application in question.

  •  If not installed it will say "Install" to the right of the App.

  •  Select Install.

• If the content in question is not listed in the Catalog, contact iThelpdesk@olmmschool.com (include student name, iPad #, and missing App)

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2. My App won't stay open, it automatically closes after

    I click on it.

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• Make sure the iPad is connected to Wi-Fi. (Any app over 100 MB must be downloaded over Wi-Fi.

• Click and hold down problematic App.

• A small "x" will appear in the top right corner of the App.

• Click on the small "x" (this will delete the app).

• Open Catalog (on iPad's home screen, or search "Catalog" on the iPad).

  •  Look for the application you just deleted.

  •  Select Install.

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BASIC TROUBLESHOOTING​

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Many problems can be fixed by connecting to Wifi (download/re download apps/updating software), doing a reset (hold down the home button and power button until the ipad shuts down and apple logo appears...then let go) because the iPad or apps are not working properly or freezing, or making sure you have downloaded or updated the iPad to the most recent software update.

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3. How to restart your iPad?

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• Hold down the Sleep/Wake button (on the top or at the top-right of the device) until "slide to power off appears.

• Swipe the power off slider.

• Wait until the device has fully powered down, then press and hold the Sleep/Wake button to turn on the iPhone

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4. My iPad is Frozen, how can I reset it?

• Press and Hold BOTH the Power and Home buttons.

• After several seconds, the screen will go black and the Apple Logo will appear. Release buttons.

• iPad should restart back to normal state.

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5. I tried to download an iOS update and it says Unable to verify.      Installation Failed. (Or similar error message.)

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• Check your Wi-Fi connection to verify you have connectivity. The C3 iPads require a Wi-Fi connection to verify the installation is valid.

• If that does not appear to be the issue, you may need to download the update again.

• Go to Settings > General > Storage & iCloud usage > Manage storage. Click on the listing for the

• iOS update and select Delete Update.

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6. My iPad seems to be running slow?

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• Double-press the Home button in a quick succession.

• This will display all the recently used apps.

• Slide older apps upward to close them completely.

• Also consider power-cycling the device.

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7. I am unable to open PDFs/attachments my teacher posted on     Google Classroom. It says "File not found" when I try to click       on the file.

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• Click on link for tutorial: https://spark.adobe.com/video/g7ySupvDX9DmD

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• When you click on the attachment, tap the "away arrow" it is located on the upper-right corner of your screen.

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• The file should open up in your Google Drive App.

• Make sure to have both Google Classroom and Google Drive signed into, on your iPad.

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7. Keep signing in to the wrong account?

 

• Remember to SIGN OUT of ALL accounts when using your gmail as a sign in method for any website. If you don't sign out of both the website and your google account then you will still be logged into your google account (where others can easily go into your gmail).

  1. Before turning off your device...Log out of website you logged into using your gmail account.

  2. Create a new tab to log out of your google account... 

     • Click on Your Initial (In a Green Colored Circle) that's at the upper right of your browser window.

     • Click Sign Out

• Click on video tutorial: How to Sign Out of All Google Accounts

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8. Canvas How To Guide...Click Here

 

9. How to Log Into NearPod

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• Your Teacher will provide you with a link/hyperlink that you need to click on and it will take you directly to the Session Assigned.

  • Type in your full name, so they know who to give credit to.

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• If your teacher decides to send you a code instead of a direct session link (requiring no code) then input the code your teacher provided you in the general website which is:

  • https://app.nearpod.com/studentLogin

  • It will have a space to "Enter CODE" (enter the code) and press the right arrow next to it.

  • Type in your full name, so they know who to give credit to.

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• You can download the App on your personal Ipad (free):
  
  https://apps.apple.com/us/app/nearpod/id523540409
   

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9. How to Use Nearpod Once Inside...

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